What should a hotel do when a guest reports bed bugs?
Take the room out of service straight away, move the guest to a room that is not next to it, and bag their bedding and laundry before it travels through the building. Have the room and the rooms either side, above and below inspected by a professional. Treat confirmed rooms with a two-visit treatment and keep a record of every report and action.
Pest challenges for hotels & accommodation
- Bed bugs arriving in guest luggage and spreading between rooms
- German cockroaches in kitchens, bars, room service areas and laundries
- Mice and rats in back-of-house, loading docks and waste rooms
- Pigeons roosting on ledges, signage and outdoor dining areas
- High guest turnover leaving little time to treat rooms
What your Pestor program includes
- Priority bed bug inspection and treatment so rooms return to sale quickly
- Scheduled back-of-house service for kitchens, bars, laundries and waste areas
- Rodent monitoring stations around docks and storage
- Housekeeping training on spotting early signs of bed bugs
- Discreet attendance: unmarked vehicles and plain uniforms on request
- Room-by-room records so you can show what was done and when
How it works
Site review
We survey the property, kitchens and back of house, and agree how reports will reach us.
Service plan
Scheduled visits plus a response plan for guest reports of bed bugs or other pests.
Treat and isolate
Affected rooms are treated with a follow-up visit, and neighbouring rooms checked.
Records
A room-by-room log and visit reports for your management and auditors.
Protecting your reviews and your licence
Hotel kitchens and food areas are inspected by local council under Victorian food safety rules, and evidence of pests can lead to action against your food premises registration. A documented pest program with regular service records supports your food safety program and shows inspectors that pests are being managed.
Pests we treat for hotels & accommodation
Bed Bugs
Room-by-room treatment of mattresses, frames and furniture, with a follow-up visit to catch new hatchlings.
Cockroaches
Gel baiting and targeted treatment for German, Australian and smoky brown cockroaches.
Mice
Tamper-resistant baiting, trapping and sealing the gaps mice use to get in.
Rats
Secure bait stations, trapping and roof-line proofing for black rats and Norway rats.
Birds
Spikes, netting, solar panel mesh and exclusion for pigeons, mynas and sparrows.
Fleas
Carpet, floor and yard treatments with a growth regulator, including end-of-lease treatments.
FAQs
How fast can you treat a hotel room for bed bugs?
Bed bug calls from accommodation providers are a priority. In most cases the room can return to sale once the first treatment has dried and the room has been reset, with the follow-up visit booked around your occupancy.
Will guests know you are there?
We can attend in unmarked vehicles and plain uniforms, and work around check-in and check-out times to stay out of sight.
Do you treat short-stay rentals and Airbnbs?
Yes. Short-stay hosts and managers use us for bed bug and flea treatments between bookings, with a treatment record for each visit.
Can you train our housekeeping team?
Yes. A short session shows housekeepers what bed bug signs look like on mattresses and bed heads so problems are caught early.